Customer Service Policy

Welcome to LofterGoods! By shopping with us, you agree to the following terms and conditions:

Order Processing
We typically process orders within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking details so you can follow your fashion's journey.

Product Availability
All items are subject to availability. We strive to keep our inventory accurate, but if something you ordered is out of stock, we'll notify you promptly and offer alternatives or a full refund.

Pricing
Prices are listed in USD and may change without prior notice. If we spot any pricing errors, we reserve the right to correct them and, if necessary, cancel affected orders.

Shipping
We offer various shipping options. Delivery times depend on your chosen method and location. Shipping fees will be calculated at checkout.

Intellectual Property
All content on LofterGoods, including images, logos, and product descriptions, is owned by us and protected by copyright laws. Unauthorized use is strictly prohibited.

Limitation of Liability
We're not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Company Information 公司信息
LofterGoods is operated by:
Guangzhou Tiandi Trading Co., Ltd.
广州甜地商贸有限公司
No. 26, Xuwu Street, Yeling Village, Yongning Subdistrict, Zengcheng District, Guangzhou, China
中国广东省广州市增城区永宁街道叶岭村许屋街26号
Postal Code 邮编: 511300
Email 邮箱: [email protected]

By using the LofterGoods website, you agree to comply with these Terms of Service. If you have any questions or need assistance, feel free to contact our customer support team.